How it works
Each returned unit is identified, counted, and inspected according to guidelines established jointly by RL and you. These guidelines identify the criteria that are used to determine a returned product’s final disposition (credit, refund, replace). Products returned to our fulfillment center in good condition are returned to stock. Non-conforming goods are either held for re-work, disposed of or sent back to the original manufacturer. Our customer establishes these rules.
Upon completion of each RMA, customers will have access to online reports comparing the actual quantity returned and the disposition (credit, refund, replace) of each unit. RL’s goal is to process and report each RMA within 5-7 working days. If a replacement is necessary, our fulfillment center staff will pick, pack and ship the appropriate replacement item(s).