Make the Most of Your Returns
We work closely with you to develop a customized returns management program that delivers excellent
service to shoppers and gives you the most efficient, cost effective return order solution available
RL provides dynamic online reporting on all return order data, delivered in a format to meet your specific needs.
We give you the tools you need to test, measure and refine your program and exceed your business goals.
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What is Returns processing?
Returns processing or reverse logistics as it is sometimes referred to, is an important to your business as sales. If your return process is challenging or leaves customers frustrated, that regularly can lead to-at the least- loosing any future sales from those customers, and-at the worst- those customers going on a social media tirade against your company as a result of the poor customer service they received.
learn more about RL’s efficient returns management service. Contact a team member today.

What RL Offers
  • Flexible, cost-effective returns processing
  • Seamless Return Merchandise Authorization (RMA) process
  • Product inspection, verification and tracking
  • Credit reconciliation
  • Product disposition
  • Emailing of return labels to customers
  • Re-packaging and re-stocking
  • Repair and refurbishment
  • Quality assurance
  • Recycling, disposal and replenishing